You can feel confident that you will get the royal treatment from TIE-fanucworld.com's customer service team. They enjoy working with all of our customers and treat everyone like family. When you call, a knowleadgeable trained customer service rep. will answer the phone ready to assist you.
Need help figuring out what's wrong? No problem. Our Tech Support team has helped countless customers solve their problem, and sometimes they didn't need to purchase a part! If you need a part, troubleshooting or just want to talk. We are here to help. Thanks to all of our loyal customers for the kind words. We love hearing from you!
Excellent Customer Service and Free Tech Support
“Thanks so much for your help. You really made this process a pleasure. Also I would like to give your Technician Tim some due credit. He was very polite and went out of his way to make me feel like I was important on the phone yesterday. I will be using your company as much as possible in the future. I was very impressed. Outstanding customer service across the board. Please keep up the good work.” (CS, August 17, 2018)
“Of course, thank you to TIE you guys are always super prompt with wonderful customer service. Got us out of many jams when we have had down machines.” (KW, August 16, 2018)
“As usual, TIE quickly came through like rock stars with all the info I needed and suggestions on where to start. Your team keeps my team running. THANKS AGAIN!” (Justin G., August 15, 2018)
"Quality parts. fast response time. most generally have what your are looking for. Many times its less cost than Fanuc." (DS, August 8, 2018)
"Super fast response time, able to help in emergency situations, very helpful!" (KB, August 8, 2018)
"We have contracts with FANUC, but we recently were able to use TIE. We are satisfied and your response time is amazing, price is very competitive, and the lead time is great. (KW, July 27, 2018)
"Thanks for all your help. Your company is always so helpful in these types of situations that’s why I have chosen to go with ya’ll for all our business instead of Fanuc. Your customer service alone sets you apart. Just FYI Terry is about the most friendly person I have ever dealt with of any of the 100’s of vendors I have worked with over the years...a great person makes the experience all that much better dealing with people like you and her. Thanks again for being there for your customers you have definitely earned our business !!" (JW, July 19, 2018)
“Thank You for the rapid service. This is why I call you. My new servo was shipped with no beating around the bush...and my machine is making parts. Every hour our machines sit means we can't produce parts and meet our strict delivery schedule. We are very pleased with the way TIE operates.” (Greg F., 07/19/18)
“I so greatly appreciate the help and instructions you sent me, we have a flash card unit and all 3 of them work, so it was a walk in the park and the 2 machines are now fully back up and programs reloaded as well.” (Pat H., 7/18/18)
“Great service! They go out of their way to help.” (M.A., 7/18/18)
"Things could have not gone any smoother.The return of the core charge was also quick. You did a A+ for us. Keep up the good work! " (CW, 7/17/18)
"Great customer service, Items needed were in stock, Quick response to inquiry, everyone I talked to was very friendly." (Jack W., 7/17/18)
"TIE has been very responsive to our needs and really came through when we needed them. I am very happy" (Brian H., 7/16/18)
"More likely to recommend TIE Fanuc parts over the repair of other OEM parts at this time." (Craig K., 7/17/18)
"TIE is extremely helpful. Everyone I have ever spoken with at TIE is very knowledgeable and eager to help. They stock every FANUC part that I have ever needed. Many of these parts are available as a refurbished for a fraction of the cost." (Cory H., 6/20/18)
"Technicians are very helpful in diagnosing problems." (G.M., 6/20/18)
"Great customer service and large inventory of Fanuc components." (Clay H., 6/20/18)
"Reliable, fast service. Always kept in contact and kept us informed thru the whole time shipping and receiving the parts." (Mark F., 6/20/18)
"Excellent amount of Inventory. Reliable products." (Phil S. 6/20/18)
"Great customer service - Peggie always responds so timely - it is an absolute pleasure to work with her." (J.L., 6/20/18)
“Thank you for your response and help getting the motor I needed. It was a pleasure doing business with you and will keep you in mind for any other needs.” (C.D., 6/13/2018)
“I am up and running. Thanks to all of you!” (Mike G., 6/13/2018)
"I can’t thank you enough for your quick service on the last order. You really got me out of a tight spot." (JB., 6/13/18)
“Just wanted to let you know I have the other part installed and all is working. I want to thank the TIE team and all that has been done to help us with these machine issues. This is our third purchase and we will be back due to the service and price.” (Keith W., 6/5/2018)
“Thank you. You guys got us out of a jam. My other supplier won’t even have the motors until the 11th. Everything went without a hitch.” (Mike D., 6/1/2018)
"Got our amp drive today and our megger. Installed the drive without hooking up the motor leads and checked the leads with the megger. Everything came back ok. All three leads showed infinity to ground. Thanks a lot for your support. The drive fixed the alarm. We are going to run over the weekend and then send in our core. We appreciats your help.” (JL-5/29/18)
“Your team did a fantastic job getting our out quickly and communicating delivery. You are our first choice for all our Fanuc needs.” (Bob P.-5/29/18)
“Thank you for your quick actions on getting the refurbished Fanuc motor to us. I am also happy that we found somebody that can help us out in the future on items like this to keep our machine production operating when a part needs replacement." (SF-5/4/18)
“Just want to say thanks to Tim and all of TIE. From help troubleshooting to locating obsolete parts, the support we receive is second to none.” (DG-5/3/18)
"The pricing and the service and support you get from this company. they don't just sell you a part and thats it, they make sure you are completely satisfied with your purchase and they would call or e-mail you back in a timely matter. I have used them several times and wil continue to do so.Thank you and the staff for all of your hard work. (Mr. E. 4/16/18)
"Convenience, availability, and expertise of people there!! (S.B. 4/16/18)
"Great service and very knowledgeable and helpful staff." (DG. 4/16/18)
“Would like to reach out and say Thank You to the entire TIE staff. I would not have been able to get our machine back up so quickly without the TIE staff!!!” (Bill C. 3/21/18)
“We are back up and running. It ended up being the encoder. I truly appreciate everything. You definitely have a new customer!” (Mark H. 3/20/18)
“No matter who I call, I was always get a great response and unbelievable effort.” (John C. 2/15/18)
“I received my part and everything is fine. I just wanted to thank you for all of your help this time around and for all of the other times as well. You guys are extremely professional and every time we call you guys are always knowledgeable and helpful. I simply could never say enough to thank you all for what you have done to support us.” (Charley R., 1/15/2018)
“Hey, it was a pleasure working with you and TIE! I’m trusting we have found another avenue to deal with our Fanuc needs.” (Roy G., 12/11/2017)
“Thanks for your quick service. I am up and running again already. Thanks again!” (AS., 12/4/2017)
“Thank you guys. You saved the day. Happy Thanksgiving.” Great teamwork!" (Ricky Z., 11/27/17)
“I want to thank you for all your help yesterday! The spindle drive was installed and has been running parts since 10:30 AM. Thanks again for all of your help!” (Eric A., 10/13/17)
“I spoke to Peggie yesterday and I really appreciate being able to call in and speak with her and the whole CSR team since they always stay calm even when I am stressed out because my line is down. Please tell everyone thank you!” (KW, October 10, 2017)
"This was one of those projects where "if it could go wrong, it went wrong." Thankful to have people who can make things happen like Lisa and Kipp... Greatly appreciated. Have a nice day. (John B., October 9, 2017)
"Thank you for your troubleshooting support. Especially a big thanks to Tim for helping us out!” (Landon G., August 4, 2017)
“Great customer service!!! Keep doing what you are doing!” (Anthony W, August 2, 2017)
“Melissa has been a big help and has really helped out smooth out the communication process.” (Elvin B., August 1, 2017)
"Your Staff Responded to several orders that were extremely urgent for our Largest Customer and got me the product when the Customer expected it. Our Customer was impressed and so was I. Thanks for a Great Job." (Bill W, June 20, 2017)
"TIE not only sells the parts that we need they also have tech support. The last machine I worked on was a Hardinge and I needed info. John in service went the extra mile and got the info from another contact. Thanks." (Mike R., June 19, 2017)
"Very quick service, I was very pleased with the way Marcie handled and addressed my frustration and concern with a rush repair on a touch screen, very professional. " (HW, June 19, 2017)
"TIE is so easy to work with, the customer service people are so friendly and helpful. Orders can almost always get out the same day for us with machines down. We like doing business with you." (Pam C., June 13, 2017)
"We have the utmost respect for our outside sales rep. John. No matter what our needs, he is willing to respond in a timely manner with courtesy and dignity." (W.S., June 13, 2017)
"Web site is great addition, thank you. Keep you commitment to supporting the industry you have a great future." (Mark A., June 13, 2017)
"I had very good service from Peggie." (Carolina M., May 16, 2017)
"Besides Char?? :-) Years of great service and reliable parts at a reasonable price." (Rob B., May 15, 2017)
"Good company Quick response Helpful and fun to deal with." (Joan R., May 13, 2017)
"Excellent service. Reasonable price. VERY easy return for core." (John M., May 15, 2017)
"Each request for parts or technical support are quickly answered, BIG savings in repair time for our plant. All parts received in timely manner, never a return for failure to repair. Excellent staff they know their products and capabilities." (MA., May 17,2017)
"The reason I didn’t need those parts was it turned out that we were able to rule them out as the issue. Char did an excellent job with prompt quotes and very good service. She needs top numbers."
"Also John helped me and my people trouble shoot the problem and got us in the vicinity of the issue. Turns out it was actually the cables which I have to get from Amada."
"Again excellent service just didn’t need the parts. I often get preliminary diagnosis and start in on locating parts then once we are sure what we need the we proceed on purchasing the parts we need. Char and John are Top Notch." - (Tim B., May 12, 2017)
"Fast and accurate service" - (Robert P., May 1, 2017)
"The service that you gave us was awesome, I will choose you again in the future." - (J.F., April 27,2017)
"Everyone knew their jobs and did them perfectly, from Peggie to the guys in shipping. Boom, boom, everything went as it should. I got the quote, the info and the part shipped within an hour or two and received it the following morning. Less than 24 hours, from inquiry to delivery. Cant’ beat that.” (Randall L., April 22, 2017)
“Thanks, Peggy. With that in mind, we’ll just hang on to the other unit and wait until just before we need it to have it repaired. Thank you for your kind wishes. I’m very glad to have you and your company as our ally in the battle against corrupt machinery and their components.” (Phil M., April 21, 2017)
“Price, great on time delivery, awesome customer service.” (Kim P., April 20, 2017)
"You always have what I need and if you don`t you direct me to who would have part." -(Jim M., April 17,2017)
"Quality of part. pricing. great customer service." -(Stephen M., April 11,2017)
"People there are extremely helpful and will get the answers for you. Tim and the group got me the answers I needed and everything went well. End customer was extremely happy." (Glenn M., April 10, 2017)
"Having the re-built products that were needed, verifying stock and processing the order in a timely fashion. Peggy (the person who took my order) called back with status as she said she would and was a great contact." (Chris H., April 10, 2017)
"Excellent customer service." - (Steve N., April 7,2017)
"Their great stock and very good delivery times." - (AQ., April 7, 2017)
"Timing, pricing and reliability" - (S.B., April 7, 2017)
"Rapid service, solid knowledge of product, fair price for my returned core." - (Mark L., April 7, 2017)
"Price, great on time delivery, awesome customer service." - (Kimla P., April 7, 2017)
"You are profesional and reply asap." - (Ortega G., April 7, 2017)
"Great customer service. Speedy work" - (Robbie B., April 6, 2017)
"Friendly helpful service." - (Jim S., March 25, 2017)
"Customer service was great, timely delivery and the price beat your competitors." - (Mike M., March 13, 2017).
"I like the service and the people at TIE." - (David L., March 10, 2017)
"The attention and support I have been given by a certain Mr. Tim Sullivan. I am a small business owner, one man shop, and I was treated equally as if I was a big multimillion dollar business. Very knowledgeable and a people person." - (H.R., March 9, 2017)
"Professional dealings throughout the life cycle of an order (from quote to billing)." - (Linda A., March 9, 2017).
"Always helpful and the ordering process has gotten much easier than years past." - (Jody Q., March 9, 2017).
"Good service and good prices and good customer service." - (Lisa S., March 9, 2017)
"Customer service is fantastic and never have any issues." - (Pam H., March 9, 2017)
"TIE has a good stock of motors and servo amps that cost less than new." - (Eric J., March 9, 2017)
"Fast, friendly service." - (Norbert W., March, 9, 2017)
"Excellent fulfillment process. We always get what we need when we need it." - (Claye E., March 9, 2017).
"We have purchased many parts over the years without having any problems." -(Jim B., March 9, 2017.)
"Great Service... Quality Parts." - (Stephen M., March 9, 2017)
"You have the parts in stock and deliver on time." - (Warren B., March 9, 2017)
"Great Personal service and follow up Done quick and Right!" - (Richard M., Jan. 22, 2017)
"Your techs and sales in parts is very knowledgeable. Knows their product very well." - (Jim M., January 23, 2017)
"Simple, fast, accurate service. I call this team with a problem and get to communicate with people who are eager to get me back up and running. Even when it takes several round of calls/emails to troubleshoot and get the correct component. Then even if shipping is a few minutes away, they find a way to get my part in a box and out the door." - (Justin G., Jan. 19 2017)
"Fast competent helpful friendly service." - (Ray G., Jan. 19, 2017)
"I like the customer service and the good prices." - (Ali S., Jan. 19, 2017)
"Quick Response / you did what you said you would do at a competitive price." - (Neil H., Jan. 19, 2017).
"Fast prompt service on a Saturday" - (Larry S., Jan. 19, 2017)
"Your company had the inventory when a Fanuc Service person said the needed motor was not available to them." - (Stewart B., Jan. 19, 2017)
"Staff is always knowledgeable, friendly, and gets your parts to you. One of the best suppliers I deal with." - (Tom D., Jan. 19, 2017).
"Excellent customer service." - (Monica E., Jan. 19.2017)
"Customer service, Availability and pricing." - (Michelle L., Jan. 19, 2017)
"In all our dealings with fanucworld they have always been professional, fair and easy to deal with" - (Jerome B., Jan. 19, 2017).
Every one was so helpful to help fix my problem." - (Dave M., Jan. 19, 2017)
"Service and reliability." -(Mark A., Jan. 19, 2017).
"Good help to get the part." - (David G., Jan. 19, 2017).
"THANK YOU FOR THE QUICK SERVICE AND TELL TIM THANKS FOR THE HELP.
THIS IS WHY YOU GUYS ARE ALWAYS MY FIRST CALL.
BEST REGARDS." (Bob G., Dec. 12, 2016)
“I wanted to let you and your people know, I really appreciated you jumping on my motor and getting it out as fast as you did. Thanks for the great service.” (Chris K, Dec. 12, 2016)
‘Have a great Weekend’: “I will NOW! You are my hero Kristie. Now you have a stellar weekend!” - (S. Waters, Dec. 11, 2016)
"Great service, easy to work with." (Mark A., Nov. 29, 2016)
"People there are friendly, helpful and respond quickly." (Joe P., Nov. 30, 2016)
"Availability, price and parts work first time." (Rick P., November 29, 2016)
"Good service, fast shipping, Quick core processing." (John M., Nov. 29, 2016)
"Very knowledgable sales team and quick delivery." (Archie M., Nov. 29, 2016)
“Thank You for all your Help ! I was a little worried but your company did everything as they said they would. BRAVO ! In today's corporate world, nice to deal with a company such as yours who are true to their word. I'm sure we will do business in the future.” (Shelby B., Nov. 9, 2016)
“Good morning, I just wanted to pass along my thanks Char. I/we have had a few transactions with you this past year and you have always been very friendly and helpful. Just wanted you to know that your level of customer service is very much appreciated. Please pass this along to management. Have a great day!”. Way to go Char! (Chris S., Nov. 9, 2016)
A huge thank you to YOU, as well. The motor arrived early this morning, as promised. We got it installed and our machine is back up and running. I placed this order right at the end of the day on Friday. I am sure you worked after hours to make sure I was taken care of. This will not be forgotten. We appreciate you going the extra mile. Have a great day. We look forward to doing business with you again soon. (Brian F., Sept. 26, 2016)
I've dealt with you guy's for the last 17 or so year's, and you've always been more than helpful, and courteous. Also, had most all parts I've needed. (Jerry B. Sept. 15, 2016)
Customer service. Everyone I have ever spoken with at TIE has been knowledgeable, really nice, and genuine. They seem to have extensive troubleshooting documents as well to help find the problem and get the correct part. (Andy K. , Sept. 14, 2016)
Service was handled very quickly and representatives for TIE were very helpful and courteous. (Billie I., Sept. 14, 2016)
Very quick service. the right parts. reasonable price. quick response to questions. (David L., Sept. 19, 2016)
Consistently great service. (Sean M., Sept. 14, 2016)
Fast and friendly service! (AJ K. Sept. 14, 2016)
The ordering process was quick and easy. The sales man was very friendly. (Sadie S., Sept. 14, 2016)
Prompt, accurate service. (David L., Sept. 22, 2016)
I had great customer service and had the parts I needed to get up and running fast. (Kevin P., Aug. 18, 2016).
Received excellent service from them on a Sunday during the July 4th weekend. Sundays are usually difficult days to contact businesses for assistance. With it being July 4th weekend, we expected it that it would be even more difficult. We were very grateful for the quick response and great communication during the whole process. (Mike G., Aug. 17, 2016).
Prompt, knowledgeable and courteous service. (Jeff P., Aug 9, 2016).
Fast, easy and friendly! best combination! (Sara W., Aug. 17, 2016).
On time delivery and very helpful sales reps Just awesome service! (Kimla P., Aug. 17, 2016)
Great fast service. (Steve M., Aug. 17, 2016
Very reasonable price to replace a thirty year old servo motor. And you had one! (Allen O., July 14, 2016)
Super fast service. Super low prices. Super helpful and friendly staff. (Chris S., July 14, 2016)
Great service from the girls that take the orders. (Steve M., July 14, 2016)
Excellent service. (Jerry R., July 14, 2016)
SERVICE AND SUPPORT. (Rich M., July 14, 2016)
SERVICE SERVICE SERVICE. (Donnie H., July 14, 2016)
Exceptionally great after hours customer service from Suzanne and warehouse techs. Best I have encountered in 20 years. (Curtis P., June 13, 2016)
Suzanne does a good job in providing me what I need in the time I need it. I have been down several times and she has help me get back up in a day. (R. D., June 14, 2016)
Great Tech support, Good pricing and They sold me just a chip I needed instead of the whole board which would have caused all my parameters to be lost. (E. L., June 14, 2016)
In years of doing business with TIE, your group from quote to pay consistently hits all the marks for a quick, and professional transaction. Really enjoy the relationship and friendships that have developed!---My thanks to you!!! (Linda A., June 14, 2016)
This company gives great phone support and trouble shooting. They do more than just try to sell you something. (Ernie L., June 14, 2016)
Happy with the service provided and the parts received this time and in the past. (Scott H., June 14, 2016)
Excellent customer service, very friendly. (Dan. O., June 14, 2016)
QUICK SERVICE AND GOOD PRICING. (Mike T., June 14, 2016)
prompt and courteous service and you always have what I need. (Steve D., June 14, 2016)
Prompt, excellent service. (Valerie R., June 14, 2016)
High level of expertise and good communication with customers like me! (Scot P., June 14, 2016)
Customer Service. (Fred Stutske, June 13, 2016)
Staff are very friendly and easy to work with. (Jannette H., June 13, 2016)
Quick response and nice service. (Juan V., June 13, 2016)
To let others know the great customer service we received. (Randy D., June 13, 2016)
Excellence customer service. (Scott W., June 13, 2016)
Customer Service (Mike W., June 13, 2016)
Great service by Peggie You're doing great always there when we need you. THANK YOU. (Tony R., May 17, 2016)
Parts on hand and ready to ship, quality repairs and great customer service. Thanks Peggie!!! (Chris K., May 17, 2016)
The customer service has been great. They take care of their customers. I have nothing but nice things to say about this company. Everyone you talk to listens to your problems and does everything they can to assist you. (Dale S., May 17, 2016)
Great customer service. (Nick A., May 17, 2016)
The customer service is excellent. Very competitive prices. (Andy H. May 17, 2016)
Customer service is great. (Travis F., May 17, 2016)
Excellent customer service. (Bob A., May 17, 2016)
Good quality service. (Mike T., May 17, 2016)
Service, support, availability, price.You provide everything I've needed! (John O., May 17, 2016)
Customer Service Quality. (Mitch S., May 17, 2016)
The folks I've dealt with have always been great to work with. (David L., April 18, 2016)
I like the way the people who I deal with at TIE relate to me. (Dave B., April 14, 2016)
TIE provided great service even when things didn't go as planned. (Mike B., April 14, 2016)
Excellent customer service, quick delivery/response time, friendly and courteous staff. (Bob L., April 13, 2016)
Quick response to inquiries (Mike K., April 13, 2016)
Fast and easy service (Franke D., April 13, 2016)
Fast response for all requirements! (Rafael H., April 13, 2016)
Their professionalism, rapid response and seeing transactions to completion (Linda A., April 13, 2016)
Excellent service and communication. (Mark C., April 13, 2016)
Great help and service (Scott K., April 13, 2016)
TIE has always provided me with good service (Vince A., April 13, 2016)
Employees have always been very helpful and accommodating when I place an order (Shari J., April 13, 2016)
Good customer service, quick responses and good components (Randy B., April 13, 2016)
Peggie R. - best CSR! (Paul G., April 13, 2016)
Professional customer service. Kris S. is very professional with great attention to detail. (Will H., April 13, 2016)
excellent service (Allen H., April 13, 2016)
Helpful, and prudent. (Don M., April 13, 2016)
Great customer service (James R., April 13, 2016)
Good service good prices.and Peggie is always prompt. (Al A., April 13, 2016)
Good service. (Scott H., April 13, 2016)
GREAT CUSTOMER SERVICE BY SUZANNE (Doug L., April 13, 2016)
Everyone at fanucworld has been a pleasure to work with. From super freindly sales that made sure I was getting all the info I needed, to very helpful technical support that made sure I understood what I was trouble shooting. It seemed like the people at TIE were interested in a me getting a proper solution as much as them getting a sale. Perfect way to represent a company in my book. (Justin G., March 10, 2016)
Good service (Mike P., March 10, 2016)
Customer service , tech support (Dave S., March 10, 2016)
Customer service is always great (Chris K., March 10, 2016)
Superior customer service! (Jake O., March 10, 2016)
Great customer service...Thank you! (Paul G. February 11, 2016)
Excellent customer service (Andy H., February 10, 2016)
Outstanding Tech Support
"The technical service are very good." (Mikel G., Nov. 29, 2016)
Very strong support to find multiple problems with our controller system. (Steve H., Aug. 16, 2016).
Information is relevant, response time is good, Tim is great to work with. My experience with your company has been professional and courteous. You guys have delivered everything I could expect. (Howard B., July 14, 2016)
Informed technical advice, availability of parts,ability to work with customers and to try available options to resolve issues in a timely manner. (Bob S., July 18, 2016)
I RECEIVED CONSTANT AND COMPETENT ASSISTANCE IN GETTING MY MACHINE DIAGNOSED AND UP AND RUNNING. (Steve H., July 18, 2016)
Knowledgeable techs. (Don M., July 18, 2016)
Tim knew how to help troubleshoot my problem and buy only the parts I needed. (Dale S., June 14, 2016)
The technical support that you have exceed. Tim Sullivan is a teacher. (Michele M., June 13, 2016)
Phone staff from order to troubleshooting are #1. (Steve M., May 17, 2016)
They were very helpful and knowledgeable. (Richard B., May 17, 2016)
Friendly and knowledgeable staff. (Dan O., May 17, 2016)
John J. was excellent help. The ladies in the office were great too. My part was shipped promptly, and it worked well. Thanks. (Ray T., April 15, 2016)
I just want to say that I appreciate all that y'all have done for us over the years. thank you for your prompt service and knowledge. I can not say enough good things about Tim and Suzanne. They have been great with helping to diagnose the problems and providing a solution / s, If I was the owner here, I would personally send them both a bonus ($) because they have helped us when we were in distress and helped us to get back into operation quickly. They both go the extra mile to help. I hope that you relay this message to the owner of your company and i hope that he / she appreciates the job that they do for your company. (Langdon G., April 13, 2016)
Excellent support from TIE. Each time we have used TIE for repair or technical questions you have exceeded our expectations. Thank you! (Mark A., April 13, 2016)
Tim was extremely helpful with diagnosing our issue. Within one business day we had a new part ordered, installed, and our machine back online. Thanks TIE! (Chris C., March 30, 2016)
EXCELLENT SERVICE, KNOWLEDGEABLE PERSONNEL (Tom K., March 10, 2016)
The support we receive from TIE is outstanding. (Cindy L., March 10, 2016)
I have a service company and service Arizona and the Mexican border. TIE has proven to be my "Go To" Fanuc parts replacement partner. Great service from everybody from start to finish. Tim has helped me thru many a jam and is greatly appreciated. (Erica L., March 10, 2016)
Tim was extremely helpful and walked us through the entire process. (Rob H., March 10, 2016)
John J was extremely helpful, so your tech assistance was great. (Ray T., March 10, 2016)
The TIE team is always there to answer any and all questions as well as to help diagnose problems. (Bryan G., March 10, 2016)
Hey I just wanted to say thank you again for helping meet out last night. I made a jumper block out of 1/8" thick copper to replace the one that had broken, put it on and it is good as new. I'm super appreciative of all your help and expertise it is nice that I can still call a business and talk to a real human being and one who is in the same country that I live in as well. You are truly a pro when it comes to trouble shooting a problem. Many Thanks (Gabe V., March 5, 2016)
Tim S. is the man!!! He helps me with tech support whenever I need it (Justin S., February 10, 2016)
Technical support was great (Don F. February 10, 2016)
Good Price, Availability and Quality
"Good prices and always have part in stock" (Terry M., May 10, 2017)
"They are great to work with and pricing is very good." (Pam C., May 4, 2017)
Almost always have the needed part at a better price than Fanuc, and easy to get a CSR on the phone. (Chris S., Sept. 14, 2016)
Fast response and always have what I need. (Jay B., Sept. 14, 2016)
I have been having my clients purchase from you since you started. You have always responded quickly and your pricing is reasonable. (Spencer S., Aug. 17, 2016).
Price and availability very good. (Charles I., Aug. 17. 2016).
Competitive pricing. Extremely happy and helpful staff.(Andy K., Aug. 17, 2016)
Very good inventory, response and support.(Ronald S., Aug. 17, 2016)
Great service and you have the parts needed always. (Warren B., July 14, 2016)
Fast response, friendly personnel, low pricing. (Shari J., July 14, 2016)
Great service and fast delivery. (John A., July 14, 2016)
Always helpful and speedy service. (Tom T., July 14, 2016)
The parts are always right and good. (John G., July 14, 2016)
Service and part availability. (Rich H., July 14, 2016)
Most parts in stock. (Gerald M., July 14, 2016)
Availability and fast service. (Ethan Y., July 15, 2016)
Quality of service and merchandise. (Michael M., June 13, 2016)
Your company had the part in stock and your price was better. (Curtis P., June 14, 2016)
Availability of parts and fast shipping. (Robert B., June 14, 2016)
They are a very good source for reconditioned items. Top quality. Reliable. Fast shipments. (Joan R., June 13, 2016)
Price and delivery both are what we look for to keep down time to a minimum. (Mike M., June 13, 2016).
Inventory, price and warranty. (Joe K., June 14, 2016)
Response time and price. (David R., June 14, 2016)
Have products needed. great people to deal with. (Gene J., June 13, 2016)
Friendly helpful service, very good products. (Jim B., June 13, 2016)
Quick good service. (A. L., June 14, 2016)
Price, availability, knowledge, friendly sales associates. (John S., June 14, 2016)
Service and Availability. (Terry Y., June 13, 2016)
Fast service and delivery. (Joe D., June 13, 2016)
Price and stock. (John J., June 13, 2016)
I have had good experiences when dealing with TIE. (Dave W., May 18, 2016)
Good service and good cost (Stan N., May 18, 2016)
Great price, great customer service, great product availability. Just keep doing what your doing. (Paul D,. May 17, 2016)
Great service, pricing and delivery. (Scott R., May 17, 2016)
Good service, good stock and good pricing. (Steven C., May 17, 2016)
Prompt Service Reliable parts and warranty problem free. (Scott S., May 17, 2016)
Parts availability and service. (Rich H., May 17, 2016)
Return customer/parts usually available somewhat quickly (Bob K., May 17, 2016)
Stocked items and fast customer service (Bill G., May 17, 2016)
Price (Stanley W., April 13, 2016)
Price , quality (Jeff T., April 13, 2016)
Support & price (Mike L., April 13, 2016)
Always great customer service and parts are almost always available! (Bryan P., April 13, 2016)
YOU FOLKS HAVE ALWAYS BEEN DEPENDABLE... LIFE IS THAT SIMPLE (Steve D., April 13, 2016)
I like the fanuc drives and parts (Terry D., April 13, 2016)
Excellent service and reasonable charges (William L., April 13, 2016)
Fanucworld has the parts I am looking for 98% of the time,and I like the pricing. (Charles M., April 13, 2016)
Ease of doing business and ready to ship inventory (Ron S., April 13, 2016)
All around great experience. Great customer service and it saved me from an extremely long lead time. (Nicholas B., April 13, 2016)
We have some older equipment that is not supported well by the OEM. It is great that we can still get support from fanucworld. Thanks. (Mike M., April 13, 2016)
Great Prices and Quality Customer Service (Dave D., March 12, 2016)
Great service and price. (Rob B., March 10, 2016)
Quick, Fast, and Easy (Bryan B., March 10, 2016)
They were easy to work with and provided the best price. (Josh S., March 10, 2016)
Good price and quick response (Charlie M., March 10, 2016)
Great customer service, product availability (Kal K., March 10, 2016)
Good service. Had my part. Reasonable core charge. Excellent customer service. Glad to see there's a company out there servicing old CNC parts. (Kevin B., March 10, 2016)
Very helpful staff and very attractive pricing (Bob V., February 15, 2016)
Customer service and the parts we needed were in stock (Howard H, February 11, 2016)
Great service, great price. quality product (Dave J., February 10, 2016)
Excellent service & good pricing (Howard L., February 10, 2016)
This company has always helped with me Fanuc needs, at a much better price than others I have used (Kyle B., February 10, 2016)
Same Day Shipping
"The staff is always extremely friendly and helpful. The shipping is really quick." (Cory H., May 4, 2017)
"Good turn around ." (Fitsum G., November 30, 2016)
I always get great service and delivery from the team at TIE. (Sean S., Sept. 14, 2016)
Quick reliable service. (Dan P., July 14, 2016)
Parts in stock, fast delivery. (Bob A., July 14, 2016)
Service / fast shipping and helpful staff. (Joe D., July 14, 2016)
Had the board that I needed, and was able to ship out late next day. I was able to intercept part in the morning and Tech installed and machine was fixed. very pleased with service. (Chris B., June 13, 2016)
Speed and product availability (Ron S., May 23, 2016)
Good service and on time delivery as promised (John N., May 17, 2016)
Kris S is awesome. I like that I can talk with Tim S about tech questions. And let's not forget that TIE is around 1/2 the price of Fanuc parts, and availability has always been overnight. That's important in a high production shop. (Audie V., March 10, 2016)
Quick quotes and fast same day shipping, I know TIE will always get my product out the door (Bill H., March 10, 2016)
Customer service, friendly operators, fast quote & delivery (Sam P., March 10, 2016)
Quick service . Dependable product . Reasonable price (Gary C., March 10, 2016)
Very pleasant, courteous (Dan F., March 10, 2016)
Very helpful! (Darrell L., March 10, 2016)
It was a positive experience. (Mike B., March 10, 2016)
Great customer service, often have needed part on the shelf for cross shipment, competitive prices (Mike P., February 11, 2016)
Fast delivery, friendly, great service, knowledgeable salespeople (Dan R., February 10, 2016)
Fast service, I called prior to ordering and she walked me through the process of finding where the actual assembly number I needed was located on my part so I knew correct replacement to order. Part shipped quickly and I was back up and running (Joseph L. February 10, 2016)
Fast and accurate service (Doug K., February 10, 2016)
Almost always have what I need in stock and ready to ship. Components work the first time. T.I.E. provides additional support/tech notes when required for various parameter updates, switch settings, etc. (Bob M., February 10, 2016)
TIE-Fanucworld Cares
“Hi Candy, I got it thank you. By the way, you guys are some of the nicest people I deal with in business. I appreciate that. Have a nice day". – (Bela. Nov. 9, 2016)
EXCELLENT SERVICE (Dave A., Sept. 14, 2016)
They back their warranty and do their best to help get us back up and running (Joe K., Sept. 15, 2016).
They are excellent to deal with, and very knowledgable. (Jeff C., Aug. 18, 2016).
TIE always does a good job and gives me straight answers. (Andrew G., Aug. 18, 2016).
Quick response, pleasant customer service, good availability of merchandise. (Theresa V., July 14, 2016).
Great communication and quick response about product I needed. (Patrick C., July 14, 2016)
Excellent service and staff. (Jay H., July 14, 20160
Service and advice. (Gary H., July 14, 2016)
The most efficient and friendly staff (Sharon K., June 14, 2016)
Professional. (Ken M., May 24, 2016)
Always have had great response and service. (Jim H., May 17, 2016)
Very helpful and professional to deal with. Cannot ask for more. (Vong M., May 17, 2016)
SERVICE (Allen H., May 17, 2016)
service (Kurt G., May 17, 2016)
Excellent service and staff (Tom D., February 19, 2016)
NICE TO WORK WITH SOMEONE WHO CARES a+++ (Brad C., February 15, 2016)
The staff is super friendly, the prices are excellent, the warranties are good, shipping is super fast. (Chris S., February 11, 2016)
Quick, friendly support (Jared K., February 11, 2016)
Good stock and knowledge of fanuc parts (Gerald M., February 11, 2016)
Your response was excellent and you had the product I was looking for in stock (Charlie S., February 10, 2016)
The best people and service anyone could ask for (Sharon K, February 10, 2016)
Fast service and good communication (Tim T. February 10, 2016)
We are very pleased with the high quality customer service we get every time we place an order (Paul K., February 10, 2016)
Great service and knowledge (Warren B., February 10, 2016)
Extremely helpful customer service. Adjusted price of components when advised of competition price for same component. Beating their price. Very surprised (Richard R., February 10, 2016)
Tim the service guy was too much of a "fast talker" for my taste (Rick F., February 10, 2016)
GOOD SERVICE (Kevin B., February 10, 2016)
Parts were in stock and good price (Denny S. February 10, 2016)
Fast Turnaround on Quality Repairs
Cost savings and dependability of products/repairs. (Tony S., Sept. 14, 2016)
1) Turn around time for repair 2) Communication. The manager in charge of my repair kept in contact along the way so that I knew where things stood. 3) Quality job. The repair was done right. (John K., July 14, 2016)
TIE has always been very helpful with locating and repairing parts for us. (Tammy S., July 14, 2016)
Repair from TIE worked just like new. Great JOB!! (Mark A., May 23,2016)
Fast turn around time on price quotes and receiving repair part, least down time (Randy B., February 10, 2016)
I have always received excellent service from TIE (Vince A., February 10, 2016)
People are very helpful and friendly - they will also work with you to get what is needed (Shari J., February 10, 2016)
Fair price fast service good product great tech support (Darrin G., February 10, 2016)
Customer service is great. The staff I have dealt with are always pleasant to deal with and understand our sense of urgency. Very helpful on FANUC products. No complaints. (Clay H., February 10, 2016)
I have seen first hand where TIE has offered customer compensation even when the customer knew that TIE wasn't under any obligation to do so. (Jim L., February 10, 2016)
Excellent service. Always there to help great people to work with in time of pressure. (Tony R., February 10, 2016)
Excellent customer service. (Pat L., February 10, 2016)
They are prompt and easy to work with. (Kerry S., February 10, 2016)
Everyone is nice and easy to deal with. Excellent customer service. (Dan O., February 10, 2016)
Great customer service and great product (Suzee S., February 10, 2016)
Excellent customer service and response times; wide range of inventory (Ann B., February 10, 2016)
You shipped out the part we needed very quickly and the people who assisted me with the purchase and credit back to us for the core exchange were exceptionally friendly and helpful. It really makes all the difference when people are helpful rather than acting bothered by customers, which for some puzzling reason, happens frequently. Thanks for the great service. (Leon T., February 10, 2016)
Most of the time you always have a positive answer, service is very fast and reliable. (Juan M., February 10, 2016)
Friendly, fast service (Norbert W., February 10, 2016)
Always seems to have what we need and usually in a timely manner. (Jackie R., February 10, 2016)
Very responsive, reasonable pricing, good availability (Kim N., February 10, 2016)
Great knowledge, Great Stock, Great Customer Service (Paul D., February 10, 2016)
Good Service (Leonard B., February 10, 2016)
Peggie, she is great. She has taken care of us for many years. Always gets back with me quickly and I get my items in a timely manner. (Brenda M., February 10, 2016)
TIE-Fanucworld provides great support and customer service. (Scott R., February 10, 2016)
Great fast service and ample inventory of hard to find items. (Matt H., February 10, 2016)